Skip to content
Return Policy
The best way we can earn your loyalty is to ensure your satisfaction with every purchase. COOAU gives you a full 30 days to fall in love with your purchase. Should you have any questions, simply contact us (service@cooau.com) and we will be happy to assist you.
Within 30 day of purchase
1. All unused items in original condition are eligible for a full refund.
2.The refund will be credited back to your original method of payment, or your choice of a digital store gift card.
3. Items returned which are not in new and resealable condition will not be granted a refund.
4. Opened and used items are eligible for a complimentary, one-time exchange only.
5. We offer a 1 year warranty on all products purchased, if you suspect there was a defect, a photo proof will be required to receive a replacement.
6. If you suspect your package was lost or damaged during transit, please contact us and we'll be happy to help.
COOAU reserves the right to refuse any returns or exchanges if we deem there is repeat abuse of our policies.
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back after contact us. You are eligible for a full reimbursement within 30 calendar days of your purchase.
After the 30-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs.
If you have any additional questions or would like to request a refund, feel free to contact us.
Simply contact us within the 30 days period, and we’ll send you a Return Authorization Number (RMA) along with return or exchange instructions.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Our warehouse team will process your return as it's received, and we'll do our best to issue you the appropriate exchange or refund as soon as possible. It's best to provide us with a tracking number for your return or exchange package so we can anticipate your return. If you've sent your items back but have not received any emails from us, please contact us via email address: service@cooau.com.
Any feedback you provide at this site shall be deemed to be non-confidential. COOAU shall be free to use such information on an unrestricted basis.