Recording Problems
1. Recording Pixels, Channels and Recordings
You can adjust the pixel or turn off the built-in camera according to the camera or APP.
You can turn on or off the recording according to the camera or APP.
2. Unable to Record Video
Make sure the SD card is properly inserted in the camera.
Make sure the SD card has enough free space. Periodically erase or transfer locked video to prevent interruption of normal loop recording due to a full card.
Do not insert the cable into the car's USB flash drive port, otherwise the camera will enter USB flash drive mode and will not be able to record, connect and set up.
3. Video Flicker During Recording
Try using a different SD card, as an unstable SD card may cause images to flicker.
Make sure the camera is properly connected to power using the original car charger.
Older models car may also have voltage/current problems that can cause flickering, you need to ensure a 5V/2A power input.
4. Poor Video Quality
Make sure the camera is set to a higher resolution.
Make sure the camera lens is clean and free of obstructions that may affect video quality.
It is normal that video quality is not as good at night as during the day due to low light.
5. Interrupted Recording While Driving
Check whether the car stops or stalls while driving. If the cigarette lighter is connected, the camera will stop working after the car stalls.
Check whether the interface connection of the Hardwire kit is loose, whether the micro-USB interface is abnormal, and reconnect the interface.
Confirm that the SD card meets the requirements.
Confirm whether the SD card is too many files backlog for too long, it is recommended to format the SD card once every two weeks to extend the life of the SD card.
If you turn on motion detection, the camera may mistake slow driving for parking, you can turn off motion detection while driving.
SD Card Issues
1. SD Card Specification Requirements
U3, Class10, 32-256GB SD/TF card
Recommended SD card from major brands such as Samsung and Toshiba.
Please recognize the genuine SD card, non-compliant SD card may cause damage to the camera, recording abnormalities, unable to save and other consequences.
Format SD Card
When you use the SD card for the first time (including restoring the factory settings), you need to format it to be compatible with the camera, which is generally divided into two steps: computer format and camera (APP) format.
Computer format: Format the SD card as FAT32 (32GB) or exFAT (64-256GB). (The correct format can be ignored.)
Camera or APP format: Find the "Format" through the setting page of the camera or APP to do the second format.
Formatting interval: We recommend formatting every two weeks through the camera or APP, which can prolong the service life of the SD card and keep the good read/write performance of the SD card. If the camera is abnormal, you can check it by formatting the SD card or replacing the SD card.
2. SD Card Not Recognized
Confirm that the "SD card specifications" are met.
Before use, please be sure to format the SD card to FAT32 or exFAT file system on your computer, then insert it into the camera, and then format the card again on the camera.
Please refer to the illustration on the camera to insert the SD card, avoid inserting it upside down, please do not insert it by force or it may cause short circuit.
If the SD card is not recognized during use, it is usually a quality problem of the Micro SD card, and you need to replace the card with a more stable read/write performance.
If the SD card inserted in the camera cannot be turned on normally, please contact our after-sales team (support-us@cooau.com).
WiFi Connectivity Issues
1. Connection Steps
Turn on WiFi in the camera settings and confirm the WiFi name and password.
Turn on the WiFi of your mobile phone and connect to the WiFi of the camera.
WiFi name: COOAU-model-XXXX, default password: 12345678
Enter the APP to connect the camera
Tips: Built-in WiFi is used to connect the camera and APP, not to access the Internet. To make APP work properly, please authorize COOAUDash's network and location in your phone.
2. Unable to Connect to Camera WiFi / Troubleshooting
Make sure the camera's Wi-Fi function is enabled.
Find and connect to the correct Wi-Fi network in the Wi-Fi settings of your mobile device.
Make sure the correct Wi-Fi password is entered.
Camera WiFi is only used for video image transfer and camera control, it can not realize the function of Internet, switching networks may cause connection interruption, please reconnect.
Built-in Wi-Fi is used to connect the camera and APP, not for Internet access, the signal is strongest within 3 meters.
Please don't connect the camera to the U-disk interface of the car with the data cable, otherwise the camera will enter the U-disk mode and can't record, connect and set up.
3. Poor WiFi Signal
If you find that downloading files is too slow or watching live video is stuttering, there may be more interference from other Wi-Fi signals in the environment, or the phone is too far away from the camera, try taking the camera and phone to another location at the same time, and then keep the distance between the phone and the camera around 1 meter.
Use of APP
1. Unable to Connect to APP
Make sure you have downloaded and installed the correct version of COOAUDash APP from the APP Store.
Check your phone's Wi-Fi connection to make sure you are connected to the camera's Wi-Fi network.
Try turning off and on the Wi-Fi on your phone and then try to reconnect.
Try disconnecting and reconnecting your mobile data connection. If you still can't connect, please provide the camera firmware version, phone model, software version and APP version to our official e-mail for professional help (support-us@cooau.com).
2. APP Connection is Unstable or Disconnected
Make sure there are no obstacles between the camera and phone for a more stable signal.
Try to connect in an interference-free environment to eliminate external factors.
Restart the camera and phone, and then try to connect again.
Do not connect the camera to the car's USB stick port with the cable, otherwise the camera will enter USB stick mode and cannot record, connect and set up.
3. APP Displays Incorrectly, Crashes Frequently, or Malfunctions
Try closing and re-opening the APP.
Check if there is an update for the APP, if so, update to the latest version.
If the problem persists, consider uninstalling and reinstalling the APP.
4. iOS Cannot See the Live View
If the APP does not show real-time recording, please disable "COOAUDash" cellular data if you are on the latest iOS system: Settings → COOAUDash
For the latest IOS system: Settings→COOAUDash→Tap "Wireless Data"→Select "WLAN".
For older IOS systems: Settings → COOAUDash → Disable "Cellular Data".
5. Slow Video Download, Stuttering Real-Time Screen
There may be more interference from other Wi-Fi signals in the environment, or the phone is too far away from the camera, try to move the camera and phone to another place at the same time, and then keep the distance between the phone and camera at about 1 meter.
6. Registration & Authorization
The first time you use the APP, you need to register, this is to better protect your privacy.
The first time you use APP, you need to authorize the location and network function, please follow the system prompts to agree to authorize, this is only to ensure the normal use of APP function, will not violate your privacy.
7. APP Does Not Match The Manual
In order to improve customer experience, our APP is constantly updated, the update process may lead to different versions of the APP display effect is not the same, please do not worry, the function is almost the same, will not affect your normal use!
If you encounter more problems in the process of using APP, please contact our after-sales team (support-us@cooau.com)
Automatic Shutdown or Reboot
I Check that the power cord and adapter are securely connected. Try different power cords or adapters to ensure a stable power supply.
I Hardwire or software problems, conflicts, etc. may cause the dashboard to crash and shut down automatically, please contact our after-sales team (support-us@cooau.com).
I SD card error, full or damaged card may cause automatic shutdown, please format SD card or replace SD card, then reboot.
On-Screen Display and Playback
1. Screen Turns Black
I Check that the dashboard is properly connected to the power supply via the original car charger.
I Older models may also suffer from insufficient voltage/current. This can cause the screen to go black and you need to ensure a 5V/2A power input.
2. Unable to Play Back Recorded Video
I Try using another video player APP to make sure the problem is not caused by the player. We recommend PotPlayer.
I Check if the recorded video file is damaged.
I Make sure that the video file format (default is .mp4) is compatible with your device.
Parking Monitor
You need to connect the car recorder to the car battery via ACC Hardwire (ACC, BATT,GND) kit to use this function.
You can contact our aftermarket team to get the bucking cable.
Super Capacitor
ote: Super capacitors can store video in the event of an unexpected power outage, but cannot provide continuous power to the camera.
Super capacitors last longer than batteries.
Super capacitors protect the camera's circuitry from extreme temperatures, ensuring that the camera operates properly in temperatures ranging from -4°F to 158°F.
Super capacitors are smaller than batteries, more environmentally friendly, and prevent accidents such as explosions.
Installation
1. Suction Cup Bracket
Please wipe the windshield clean before installation.
When installing, press the suction cup on the windshield and turn the latch.
When removing and reinstalling, please wipe the suction cup with a clean cloth.
The suction force of the suction cup is affected by temperature, humidity, climate, etc. We recommend that you reinstall it every six months or use the 3M adhesive mount.
If the suction cups are damaged, please contact our after-sales team (support-us@cooau.com).
2. 3M Adhesive Bracket
Please wipe the windshield clean before installing.
You can contact our after-sales team (support-us@cooau.com) to get the free static sticker.
3. SD Card
Install the SD card: Insert the SD card according to the illustration and press the SD card into the camera with your finger.
Removing the SD card: Gently press the SD card with your finger and the SD card will be ejected.
Please refer to the diagram on the camera to insert the SD card, avoid inserting the SD card upside down, please do not insert the SD card by force or it may cause a short circuit.
4. Cable
Please use the power cable included in the package or a standard step-down cable to power the camera, you can contact our after-sales team (support-us@cooau.com) to get it.
Please pay attention to electrical safety, standard operation, the cable can be hidden in the edge of the car glass.
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